Returns and Exchange

Damaged/Defective Items

If you receive a damaged or incorrect item, contact customer service as soon as you ascertain that the item is damaged or incorrect. The resupply of product will not incur shipping.

If you choose a refund, the adjusted purchase price will be credited in the same form of payment used for the original purchase.

Please obtain a Return Merchandise Authorization (RMA) number from Alegrebeauty before returning merchandise. For returning an item to Alegrebeauty:

Contact customer service to obtain an RMA number. The RMA number must be written on the original invoice. Repack the product in its original packaging materials. Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking such as USPS, UPS, FEDEX –to the address listed at the top of the invoice.

Contact details:
Alegre Beauty Inc.
35 Wilbur Street
Lynbrook, NY 11563
Telephone: 888.265.8700

Change of mind

Alegre Beauty does not have to give a refund when you simply change your mind about the goods or services supplied.


You can expect a refund in the same form of payment originally used for purchase within 48 hours of receipt of your returned product.

Returns and Exchange

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Alegre Beauty purchase, we realize there are times when you may need to return a product. If you will need to return your product, please review the information below.

  • Returns must be made within 30 days of your receipt date for a refund.
  • Merchandise must be in its original, unopened, and unused condition.
  • We regret that we do not refund the original shipping costs with the return.
  • Please note on the front side of your receipt or packing slip the reason for your return.

You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).

  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
  • Returns will be processed within 1-2 weeks of our office receiving your item.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
  • Please do not mail any packages C.O.D., as they will not be accepted.